Refund & Return Policy

Last Updated: 07/06/2026

Customer satisfaction is important to us.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The item received is damaged
• The item received is defective
• The wrong item was delivered

To be eligible, products must:

• Be unused and unworn
• Be in original condition
• Include original packaging and tags

Non-Returnable IFor hygiene reasons, customers cannot return or exchange products that they have worn, washed, altered, or damaged.anged.

Return Process

To initiate a return, please contact:
relaxoo1512@gmail.com

Include:

• Order number
• Product name
• Reason for return
• Supporting photos (if applicable)

Refunds

Once the returned item has been received and inspected, eligible refunds will be processed within 7–14 business days.

Refunds will be issued through an agreed payment method.

Exchange Policy

Eligible products may be exchanged subject to stock availability.

Shipping Costs for Returns

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

Relaxoo reserves the right to reject return requests that do not meet the conditions stated above.